I called on a Friday afternoon with an emergency plumbing situation. My 25 year old water heat finally gave out and we needed a replacement ASAP. The drain guys were very understanding and responsive. By noon the next day (Saturday) I had a brand new water heater installed, they even took care of hauling away the old water heater. I highly recommend The Drain Guys, and I will be using them for all my future plumbing needs!