Where do I start? Had a blocked kitchen drain that turned into a complex issue. The owner called me promptly and set up an appointment on a Sunday afternoon! Parker Douglass came out and was incredibly professional and courteous. He said up front “I will solve your problem” after an agreed upon price. He was very confident and largely kept to himself. After a long time snaking he went into the basement and identified a segment of drain pipe that had an illegal set of bends that made it especially prone to blockage. After cutting into it, the food blockage was sitting there. I can’t thank Parker enough for his perseverance and skill at tracking down our problem. Skill and detective work solved the problem! This small company runs circles around a much larger commercial firm that I thought would come through on a Sunday, yet this firm came up with lots of excuses and kept rescheduling us. When you can’t get water to go down an important drain, please call The Drain Guys…they WILL take care of you!!!!