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Building Manager

Let me first say that I would definitely recommend the drain guys. They quickly fixed fixed a serious sewage issue that I had and got me running again.

I have a multi-unit building in Washington DC. We faced a sewage backup that presented itself on the second floor. It leaked into the floors below and created a significant amount of damage. I had to move several folks to hotels, so I was very motivated to get the issue fixed.

I had several plumbers come to attempt to fix the problem, most of who were stumped once a snake did not work. I even started work with another plumber that used a camera to identify a problem in a wall. That plumber replaced a pipe in the wall. However, that replacement did not fix the problem and, when the work was done, did not have a camera to look further in the pipe. After this plumber stated that they would not be able to restart work until two days later, I texted Jay (the head of the company) around 830pm to see if they could start. He came out that night (around 9pm) and agreed to start work the next day. Rich and Nick were assigned to the project and quickly realized that they had to redo the previous plumbers work. They also thoughtfully troubleshot potential areas of concern, and finally zeroed in on a problem in the basement, which turned out to be about a foot ahead of where the previous plumber left off.

The work required an excavation of the basement and some changes to the upstairs plumbing stack. Rich, Nick and a couple other guys worked for nearly two days straight, staying unit about 1030pm one night and 830pm another night until the work was complete. We got up and running in record time, given the issue that we faced.

A few things were key in the drain guys success that I noticed.

-First, they were the only company that I worked with that regularly had a camera with them. Most company’s had access to cameras, but would have to schedule them and the camera was used for initial cost estimate and perhaps to confirm successful completion. For instance, the other company mentioned above, could have saved me time and money if they would have put a camera in the open pipe and realized the blockage wasn’t clear. In contrast, the drain guys used a camera to troubleshoot every step of the way and confirm resolution and looked in other areas for any concerns.

-Second, the drain guys showed significant commitment to getting the project done. Both in Jay’s initial willingness to meet me at night and the team’s willingness to keep working into the night to fix the problem. Other companies would limit themselves to a defined project, regardless of whether the problem was actually solved. The drain guys kept pushing to resolve the issue.

-Lastly, I could tell that the company had good camaraderie. Both nights other plumbers came to help Rich and Nick after they had completed their jobs. These folks were key in finishing as they allowed Rich and Nick to take breaks. I could tell that they showed up not just for extra hours, but because they enjoyed each other’s company, were interested in the job and wanted the company to be successful. That type of thing is really important in making a great company and ultimately satisfying the customer.