We used Yelp projects and got a couple responses within minutes. It was important to us to have a verified license plumber come assess our situation and fix it, so that’s how we chose this company. Technician was responsive and timely and helped work with our schedule despite the 4-hour arrival window. Great repair and would choose them again.
The Drain guys are the best. I’m a first time homebuyer and my water heater was leaking. I was able to call Jay and get someone in the next day. Rich was very helpful and efficient when diagnosing the issue and installing the water heater. He was able to do it the same day and he walked me through the entire process. He made sure he cleaned up any mess from his work and even tightened my faucet. He answered every question I had as well, which was helpful for me. I found the company on Yelp and have had nothing but a great experience. They are prompt, reasonably priced, professional, and makes sure the job is complete before. I highly recommend them for any plumbing needs, you will not be disappointed.
We had a leak in a Saturday afternoon.
We requested a quote from 5 people.
Jay responded right away.
Rich did a great job and continued to provide us guidance which helped us navigate related repairs with insurance.
Richard from the Drain Guys arrived shortly after I reached out via Yelp. He helped us fix several issues around the house including replacing two toilets and fixing a leaking pipe in our crawl space. The initial consult lasted less than an hour and he was back the next morning with all the supplies and the entire project completed within just a few hours! He was ready to answer any questions we had and the products he installed are of great quality and high efficiency! Buh-bye cotton candy toilets!!
When we bought our house, the old owners had a stopper on the tank, allowing less water to fill, since they never used the guest bathroom, but since we use it frequently the toilet was never getting the quality flush it needed- desperate for deeper waters. Offried could have easily called us dumb, deep sighed at driving all the way out there, and left in a huff, but my husband said he kindly walked him through the different settings on our toilet, helped re-set all the bowls, gave advice about ‘stages of water’ in toilet life, and also spent time looking at the pipes, giving suggestions on the best cleaning agents based on the ‘years’ of our piping. […] I’ve already seen a few “looking for” on facebooks, where I’ve sent photos of the business card. Must use!
Our tubs in both of our bathrooms were draining slowly. Rich from The Drain Guys arrived promptly at the beginning of the time window, and was able to fix the issues with both tubs within about half an hour. Very reliable service and a pleasure to work with. Definitely would recommend him.
My double kitchen sinks were back up pretty bad during the Memorial holiday weekend. I was not sure if anyone would come out during this weekend. I went to look for 24 hour plumbing service and was surprised to receive a quick response from The Drain Guys. Richard (Rich) came out the next day in the time frame that was suggested. My husband and I was very pleased with his work and knowledge. He gave us good insight on questions we asked. I would recommend this business to anyone.
Rich came over within about 12 hours of the request we placed on Yelp – on memorial day to boot! He diagnosed the problem quickly, went out a few times to make sure he got the exact right equipment that wouldn’t break our pipes, and solved the problem in short order. For some reason we even got a discount for having the work done on memorial day.
I would definitely use them again.
Dustin came in to change 4 toilets and install a new kitchen faucet, he was very personable and worked efficiently and did a good job the first time. Price was very reasonable as well. I would recommend drain guys and Dustin in particular. Thanks!!
Excellent group to work with! We were having issues with our 20-some year old sewage grinder, which was installed by another company (the charges a lot and couldn’t even pinpoint the original issues), called the E-One grinder. It was giving us lots of problems and the alarm kept setting off — which if you’ve heard it, is quite alarming and loud for neighbors.
Needless to say, the Drain Guys new exactly what the problem was and we ended up pulling this grinder and installing a top notch Liberty one to replace.
Every time they came out they were on time, super communicative (especially appreciate the consistent email updates on timing — never had to bug them or follow up which is rare to come by with contractors!), friendly, and fair-priced.
Highly recommend them and would use them again!!